Adjustable Beds:
For questions about your Simmons® mattress
Please contact your Simmons dealer.

Adjustable Bed Foundation:
For questions about your adjustable bed foundation, please contact Leggett & Platt at 800-888-3078 for adjustable bed foundations. Please have serial number, date of purchase, or owner's manual available when calling to expedite the handling of your specific issue.

Consumers calling about  Hide-a-Beds or Hide-a-Bed mattresses, crib mattresses, pillows, mattress pads or electric blankets marketed by Simmons.
Hide-a-Beds – call Simmons Upholstery  416-663-2828
Cribs – call Jupiter Industries – 416-285-7525, 1-800-465-5795  or www.jupiterindustries.com
Electric Blankets –         JLA Home
Customer Service Email: jlacs@jlahome.com
Customer Service Phone: 866-456-8852
Pillows and Mattress Pads – call Louisville Bedding Co -
1-800-626-2594 or 502-491-3370

Consumers calling about their Adjustable Bed or the remote not working
Check the serial number on a sticker on the frame under the bed. If the serial code starts with "W" or "GA"  then call Global at 1-905-669-9681.
 
If the serial code starts with anything else, call Leggatt and Platt at 1-800-888-3078, ext 2 and talk to the warranty department.

Cleaning Your Mattress: How do I clean my Simmons mattress?
Baking soda is a simple way to spot clean your mattress. Simply apply baking soda to soiled area and let it sit for about 15 minutes. Vacuum and repeat as needed. It's also a good idea to air the mattress as much as possible. Never use dry cleaning fluid or any liquid cleaning solutions on your Simmons mattress or foundation as it may damage some of the materials and void your warranty.

Coil Gauges: How many gauges of wire are available?
Please ask your Simmons dealer for the gauge of wire in each mattress they offer.

Comparing Mattresses: How do I compare Mattresses?
Simmons recommends that you test beds on the retail show floor to determine your personal comfort preference. Lie down on each mattress to help you decide which model is best suited to your needs. Many components make up the feel of a mattress - such as coil unit construction, foam and upholstery layers, and cover fabric. Ultimately, the Simmons mattress you choose will depend on your personal preferences and the sleep benefits the model delivers. As a comparison guide you may take note of brand class (i.e., Beautyrest® World Class®, DeepSleep®, etc.), coil unit construction (850 Coil Count, etc) and comfort level (Firm, plush, pillow top) to help you select the appropriate Simmons bed.

Delivery Status: When will I receive my new Simmons mattress?
Please contact your local Simmons dealer for delivery verification. Delivery arrangements vary by dealer and location.

Am I required to flip my mattress?
Please refer to your Simmons Warranty Card for care instructions for your specific product model.

Measuring Your Mattress for Sheets
To measure your bed for the appropriate sized sheets you will need the gusset (or depth) measurement. To do so, you will need the following:

• Two rulers
• Yardstick (or a broom handle)

Begin by placing one ruler (sticking halfway out) between the mattress and the box spring. Place the Yardstick (or broom handle) parallel to the ruler on top of the mattress. Now, take your other ruler and measure the space between the yardstick and ruler. That is the gusset measurement.

When you purchase your fitted sheets be sure that the gusset measurement is the same as or greater than your mattress.

Standard Sizes
Like all other bedding manufacturers, Simmons subscribes to the International Sleep Products Association standard for bedding products. Dimension sizes are allowed ±½ tolerance. If a "bunkie" foundation is used, it shall have the same width, length and tolerances as the finished twin size foundation. Finished sizes are measured from seam to seam on the binding tape at the centerlines of the width and length.

International Sleep Products Association

Specific Product Information
Q. Where can I purchase a product similar to a Simmons product I already own?
A. We recommend that you visit your local Simmons dealer and lie on each product to determine which models suits your personal needs. Ultimately, the Simmons mattress you choose will depend on your personal preferences and the sleep benefits the model delivers. Please keep in mind that a new product may feel different than the Simmons® product you currently own due to changes in design and construction.

Warranty
Please contact your dealer for assistance with any warranty service needed on your Simmons bedding products.

General questions about the mattress that has been purchased:
•   Ontario – 1-866-887-5999
•   Thunder Bay and West – 1-800-665-8036
•   Ottawa and East – 1-800-922-1933